Refund and Returns Policy

1. Overview

Our return policy lasts [e.g., 14 or 30] days. If [Number] days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your rug must be unused, in the same condition that you received it, and in its original packaging.

2. Handcrafted Variations

Please note that Agra Rugs & Handicrafts specializes in artisanal products. Minor variations in weave, texture, and shading (abrash) are not considered defects but are hallmarks of a genuine hand-knotted rug. Returns based on these natural characteristics will be treated as standard returns.

3. Non-Returnable Items

  • Custom/Bespoke Rugs: Rugs made to specific size or design requirements cannot be returned or exchanged.
  • Sale Items: Only regular-priced items may be refunded; unfortunately, sale items are final sale.
  • Gift Cards.

4. Returns Process

  1. Authorization: Contact our support team at [Email Address] to request a Return Merchandise Authorization (RMA).
  2. Packaging: The rug must be rolled (never folded) and wrapped securely in its original protective packaging or equivalent heavy-duty plastic.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Inspections and Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] days.
  • Restocking Fee: A restocking fee of [e.g., 10%] may apply to cover the cost of professional cleaning and re-packaging.

6. Damaged or Defective Items

If a rug arrives damaged during transit, please take photos of the packaging and the item immediately. Contact us within 48 hours of delivery so we can initiate a claim with the carrier and arrange a replacement at no cost to you.